Plans

4. December 2017

Can I change my subscription package?

Yes, contact us to find out more about your options.
4. December 2017

Will unused units be transferred to the following period?

For the Business and Business Pro licenses our Fair Usage Policy applies in specific grades. Similar to the data volume of a mobile phone contract, unused units expire at the end of the month and the period restarts. The units used in Business and Business Pro contracts with fixed units […]
4. December 2017

Do I get an overview of my usage?

Yes, once a month you receive a complete report on your RMail usage, including recipients, times, etc.
4. December 2017

What happens if I exceed the number of monthly available messages?

Our Fair Usage Policy applies. In the event of excessive use of the service and repeated exceedance of the normal framework according to the Service Plan, as well as in case of using our automated processing services (unless contractually agreed), we reserve the right to stop the service until the […]
4. December 2017

Can I change the service plan later?

Yes, at any time. Use the upgrade option of the plug-in (or the app) or contact us. We are happy to help you.
4. December 2017

Which RMail service plans can I choose?

We offer service plans for almost every need, both for individual as well as for business communication. Contact us to find a suitable solution for you.
4. December 2017

Can I cancel my purchase of RMail?

Yes, but only within 14 days and only if you have not yet started using your subscription.
4. December 2017

What maximum number of users does RMail support?

RMail is a flexible solution. You can add as many users as you like.
4. December 2017

How can I change the users of my service plans?

We provide you with an access to the RPortal. In the portal you have the desired access to the settings and users of the service. Alternatively contact us via this site and we’ll get back to you shortly.
4. December 2017

How long is my cancellation period for RMail?

Your contract has a fixed term with a notice period of 90 days in advance.